Cancellation Policy

We’re a small local business with one trailer, so a late cancellation usually means a day nobody can hire it. This policy keeps things fair for everyone. It forms part of our Rental Agreement.

Cancelling your booking

More than 24 hours before pickup: full refund.
Within 24 hours of pickup: 50% refund, or move your booking to another date within 3 months for free.
No-show: if you don’t contact us and don’t pick up the trailer within 1 hour of your start time, there is no refund.
Returning the trailer early: no refund for unused time.

Changing your booking

You can move your booking for free if you give us more than 24 hours notice and the trailer is available on the new date.
Wet weather: you can move your booking to another date for free, even on the day. Just let us know before your pickup time.
To cancel or change, use the link in your booking confirmation, or call or text 0430 095 190.

If we cancel

If we have to cancel or move your hire, for example because the trailer is damaged or unsafe, or the weather makes towing unsafe, you get a full refund or a free move to another date. It’s your choice.

If we refuse a hire at pickup

If your vehicle or towing setup isn’t safe or legal to tow the trailer, we won’t release it. We’ll refund you in full, or you can move the booking to another date.

How refunds work

Refunds go back to the card you paid with, in full and with no fees taken out. They usually show in your account within 5 to 10 business days, depending on your bank.

Your rights

This policy doesn’t limit your rights under the Australian Consumer Law. If there’s a major problem with the trailer, you’re entitled to a refund.

Hinterland Trailer Hire is a business name of Salote Norman, sole trader, ABN 62 380 414 681, Landsborough QLD 4550.