Rental Agreement

Hinterland Trailer Hire is a business name of Salote Norman, sole trader (ABN 62 380 414 681), Landsborough QLD 4550 · 0430 095 190 · hinterlandtrailerhire.com.au

By booking, you (the Hirer) agree to these terms. Please read them. They are short on purpose.

1. Who can hire

  • You must be 18 or older and hold a current, full (open) Australian driver’s licence, or an overseas licence valid in Queensland. Learner and provisional (P1 and P2) licences are not accepted.
  • Bring your physical licence to pickup. We photograph it for our records. The person who picks up the trailer must be the person who booked it.
  • Only you, or someone you allow who meets the same licence requirements, may tow the trailer. You remain responsible for the trailer the whole time.

2. Your vehicle

  • Your vehicle must have a 50 mm towball and a working 7-pin flat plug, or you supply a suitable adaptor.
  • You are responsible for making sure your vehicle is legally rated to tow the trailer plus its load, and that your towbar and wiring are in good order.
  • We may refuse a hire if your vehicle or towing setup looks unsafe. If we refuse at pickup for this reason, we will refund you in full.

3. Booking, payment and price

  • Prices: $40 for up to 4 hours, $60 for a full day, and $60 for each additional day. We are not registered for GST, so no GST is charged.
  • Payment is taken by card when you book. Your booking is confirmed once payment goes through.
  • There is no bond. You remain liable for the charges set out in sections 6 to 8.
  • You authorise us to charge the card used for the booking for any extra charges under these terms. We will always tell you what a charge is for before we take it, and give you the chance to respond.

4. Changes and cancellations

  • Our Cancellation Policy (Part 4) forms part of this agreement. In short:
  • Cancel more than 24 hours before pickup: full refund.
  • Cancel within 24 hours of pickup: 50% refund, or move your booking to another date within 3 months for free.
  • No-show (no contact and no pickup within 1 hour of your start time): no refund.
  • Wet weather: you can move your booking to another date for free, even on the day.
  • If we have to cancel or move your hire (e.g. the trailer is damaged or unsafe), you get a full refund.

5. Pickup and return

  • Pickup and return are at the corner of Tunnel Ridge Rd and Kowald Rd, Landsborough. Hours: Mon–Sat 6am–5:15pm, Sun 6–8am and 1–5:15pm.
  • At pickup, we do a walk-around together and take photos. Tell us then about any existing damage. Anything not noted is taken to have happened during your hire.
  • Return the trailer by the end time of your booking, in the same condition, swept out and empty.
  • To extend, call or text 0430 095 190 before your end time. Extensions depend on availability and are charged at the normal rates.

6. Late returns

  • Late returns without an approved extension are charged $15 per hour or part hour, up to the full-day rate, then the daily rate for each extra day.
  • If you are more than 2 hours late and we cannot reach you, we may report the trailer as missing to police.

7. Using the trailer

You must:

  • keep the load under 400 kg and properly restrained, with nothing sticking out past the cage;
  • cover loose loads (green waste, rubbish) with a tarp or net;
  • close and latch the rear tailgate before moving, every time. Never drive with the tailgate down;
  • attach the safety chain and check the lights before each trip;
  • follow all Queensland road rules and towing laws.

You must not:

  • carry people or animals in the trailer;
  • carry hazardous, flammable or illegal goods, asbestos, or anything that leaks or stains (e.g. wet concrete, oil, chemicals);
  • take the trailer off-road, onto beaches, or outside South East Queensland without our written OK;
  • tow while affected by alcohol or drugs;
  • sub-hire, lend or modify the trailer.

8. Damage, loss, fines and insurance

  • You are responsible for the trailer from pickup until we check it back in.
  • The trailer is not insured by us while it is on hire. There is no damage waiver.
  • You are liable for damage to, or loss or theft of, the trailer during your hire, beyond fair wear and tear, up to the reasonable cost of repair or replacement (a maximum of $3,000, the trailer’s replacement value). This includes tyres, lights, the jockey wheel, the coupling, the tailgate and the cage.
  • You are responsible for damage the trailer or its load causes to other people’s property while you are towing or using it. Your own vehicle insurance may cover a trailer you are towing. Check with your insurer before you hire.
  • If you are in an accident: make sure everyone is safe, call 000 if anyone is hurt, take photos, swap details, and call us on 0430 095 190 as soon as possible.
  • Cleaning: if the trailer comes back dirty or with rubbish in it, a cleaning fee of $30 applies.
  • Fines, tolls, tip fees and penalties incurred during your hire are your responsibility. If we receive one, we will transfer it into your name and may add a $20 admin fee.

9. Breakdowns

  • If the trailer breaks down through no fault of yours, pull over somewhere safe, put your hazards on and call us. Don’t attempt repairs you’re unsure about.
  • We will help get you sorted. If the hire can’t go ahead, we will refund the unused part of it.

10. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. Apart from those rights, we are not liable for indirect losses (such as lost income or missed tip appointments) caused by a trailer being unavailable or breaking down.

11. Privacy

We collect your name, contact details, licence details and photos so we can run your hire, identify you, and deal with any damage, fines or incidents. We keep them securely, use them only for those purposes, and don’t sell them. Ask us any time to see or correct your details. Our Privacy Policy (Part 6) has the full details.

12. Text messages (SMS)

  • If you book online, we will send you text messages about your hire to the mobile number you give us, such as your booking confirmation, pickup details, reminders and return notices. At least one message is sent as part of completing your booking.
  • These texts are about your hire, including a thank-you and a request for a Google review after it ends. We won’t send you marketing texts.
  • You don’t have to receive texts to hire from us. If you’d rather not, call or text 0430 095 190 or email hinterlandtrailerhireqld@gmail.com to book instead.
  • You can opt out at any time by replying STOP to any message, and we will send no further texts. Reply HELP or contact us for help. Standard message rates may apply.

13. General

  • These terms are governed by Queensland law.
  • If there is any conflict, this Rental Agreement applies over the Terms of Service for your hire.
  • We may update these terms. The version you agreed to when you booked applies to your hire.
  • Questions? Call or text 0430 095 190.

Hinterland Trailer Hire is a business name of Salote Norman, sole trader, ABN 62 380 414 681, Landsborough QLD 4550.

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