Terms of Service

These Terms of Service cover your use of the Hinterland Trailer Hire website and online booking system (the “Site”). The Site is run by Salote Norman, sole trader, trading as Hinterland Trailer Hire (ABN 62 380 414 681) (“we”, “us”, “our”). By using the Site or making a booking, you agree to these terms. When you hire a trailer, our Rental Agreement and Cancellation Policy also apply.

1. Using the Site

  • You must be 18 or older to make a booking.
  • You agree to give us true, current and complete details, including your name, mobile number, email and licence details, and to keep them up to date.
  • If you create an account, keep your login details private. You are responsible for bookings made through your account.
  • Don’t misuse the Site. That means no hacking, scraping, overloading it, uploading anything harmful, or using it for anything unlawful.

2. Bookings

  • A booking is an offer to hire. It is accepted when payment goes through and you receive our confirmation.
  • We can decline or cancel a booking, for example if details are wrong, the trailer is unavailable or unsafe, or we suspect fraud. If we cancel, you get a full refund.
  • Your hire is also covered by our Rental Agreement and Cancellation Policy, which you accept at checkout.

3. Prices and payment

  • Prices are shown in Australian dollars. We are not registered for GST, so no GST is charged.
  • We may change prices at any time, but a change won’t affect a booking you have already paid for.
  • Payments are processed securely by Stripe. We don’t see or store your full card number.
  • By booking, you authorise us to charge your card for the hire and for any extra charges allowed under the Rental Agreement (such as late return or cleaning fees). We will always tell you what a charge is for before we take it.

4. Our booking platform

Our online booking system is provided by Lockii, and payments by Stripe. Your use of those services is also subject to their terms. We do our best to keep the Site running, but we can’t promise it will always be available or error-free. If a booking doesn’t go through, call or text us.

5. Information on the Site

We try to keep descriptions, photos, prices and availability accurate. Sometimes there may be errors. If we find one that affects your booking, we will contact you, and you can cancel for a full refund.

6. Text messages and emails

When you book, we send you emails and texts about your booking, as set out in section 12 of the Rental Agreement. We don’t send marketing messages unless you ask for them. You can opt out of texts by replying STOP.

7. Privacy

We handle your personal information as set out in our Privacy Policy and section 11 of the Rental Agreement.

8. Intellectual property

The content on the Site, including text, photos, logos and design, belongs to us or our licensors. You may view and print it for your own use, but you may not copy or reuse it for commercial purposes without our written permission.

9. Links to other sites

The Site may link to other websites, such as Google Maps. We don’t control those sites and aren’t responsible for their content.

10. Your rights and our liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. Apart from those rights, and to the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the Site.

11. Changes to these terms

We may update these Terms of Service from time to time. The current version is always on the Site. The version in place when you booked applies to that booking.

12. General

  • These terms are governed by the laws of Queensland, Australia.
  • If any part of these terms is found to be invalid, the rest still applies.
  • If these terms conflict with the Rental Agreement, the Rental Agreement applies to your hire.

13. Contact us

Hinterland Trailer Hire is a business name of Salote Norman, sole trader, ABN 62 380 414 681, Landsborough QLD 4550.

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