Privacy Policy

Last updated: 11 November 2026

Hinterland Trailer Hire is a business name of Salote Norman, sole trader (ABN 62 380 414 681), Landsborough QLD 4550 (“we”, “us”, “our”). This policy explains what personal information we collect when you visit our website, book or hire a trailer, or contact us, and what we do with it.

We’re a small local business. We handle your information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), and we keep it simple: we only collect what we need to run your hire, and we never sell it.

1. What we collect

  • Contact details: your name, mobile number and email address.
  • Licence details: your driver’s licence details, and a photo of your physical licence taken at pickup. If identity verification is used at checkout, it is done by our booking platform’s verification provider, and we receive the result.
  • Booking details: the trailer you hire, dates and times, pickup location, extensions, cancellations and any charges.
  • Payment details: card payments are processed by Stripe. We don’t see or store your full card number. We receive a payment confirmation and limited details such as card type and last four digits.
  • Trailer photos: photos of the trailer and its condition at pickup and return.
  • Messages: anything you tell us by phone, text or email, such as a question, a complaint or details of an incident.
  • Website and booking data: our booking system and Google Maps may use cookies and collect technical information such as your device, browser and pages viewed. Our own website does not run advertising trackers.

You can ask us questions without giving your name. To hire a trailer, we need to know who you are.

2. How we collect it

Mostly directly from you: when you book online, call, text or email us, or meet us at pickup. Some information comes from the services we use to run bookings and payments (listed in section 4).

3. Why we use it

  • To take and manage your booking, and confirm who you are at pickup.
  • To send you emails and texts about your hire: confirmation, pickup and return reminders, overdue notices, and a thank-you with a request for a Google review after your hire.
  • To deal with damage, late returns, cleaning, fines, tolls, accidents, breakdowns or theft, as set out in our Rental Agreement.
  • To keep business and tax records, and to meet our legal obligations.
  • To improve our service, for example by working out which days are busiest.

We don’t send marketing messages unless you ask for them, and we don’t use your information for anything unrelated to your hire.

4. Who we share it with

We only share your information when we need to, with:

  • Lockii, our online booking platform, which stores your booking and sends our emails and texts.
  • Stripe, which processes card payments.
  • Our SMS provider, which delivers our text messages.
  • Google, if you use the map or leave us a review.
  • Police, Queensland Transport and Main Roads, councils, toll operators, insurers or other authorities, where needed to deal with an accident, theft, fine, toll or claim, or where the law requires it.
  • Our professional advisers, such as an accountant or lawyer, where needed.

We never sell, rent or trade your personal information.

5. Information stored overseas

Some of our service providers (including our booking platform, payment processor and SMS provider) store or process information outside Australia, including in the United States. We use well-established providers and only share what they need to do their job.

6. How we keep it safe

Your information is kept in password-protected systems run by our providers. Licence photos are stored securely and are not shared except as described in section 4. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

If a data breach is likely to cause you serious harm, we will tell you as soon as we can and explain what to do.

7. How long we keep it

  • Booking and payment records: for as long as the law requires for tax and business records, usually 5 years.
  • Licence photos and trailer condition photos: deleted 12 months after your hire, unless we need them for an unresolved damage claim, fine or incident.

8. Your choices

  • Texts: reply STOP to any text to stop receiving them. You can still hire by calling or texting 0430 095 190.
  • Access and correction: you can ask to see the information we hold about you, or to correct it. We will respond within 30 days.
  • Deletion: you can ask us to delete your information. We will, unless we need to keep it for the reasons in section 7.

9. Questions and complaints

Contact us on 0430 095 190 or hinterlandtrailerhireqld@gmail.com. We aim to respond within 2 business days and resolve complaints within 30 days.

If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The current version is always on our website, with the date it was last updated.

Hinterland Trailer Hire is a business name of Salote Norman, sole trader, ABN 62 380 414 681, Landsborough QLD 4550.

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